DASSAULT SYSTEMES IS HIRING PEOPLESOFT FINANCE SUPPORT - Freshers can apply

DASSAULT SYSTEMES IS HIRING PEOPLESOFT FINANCE SUPPORT







❇️ DETAILS OF THE JOB ❇️


COMPANY: DASSAULT SYSTEMES 

ROLE : PEOPLESOFT FINANCE SUPPORT 

LOCATION : PUNE

QUALIFICATION : ANY GRADUATE

WORK EXPERIENCE : FRESHER - 3 LPA

SALARY : 6 - 8 LPA






❇️ ABOUT THE COMPANY ❇️


Dassault Systรจmes provides business and people with virtual universes to imagine sustainable innovations capable of harmonizing product, nature and life. They are a science-based company providing solutions for innovation.

They draw on various branches of science - mathematics, biology, chemistry, physics, geology - to break down silos of knowledge and find the most innovative, sustainable solutions for the future. For 30 years, they have been leading the global field in multidisciplinary, multiscale solutions.






❇️ ROLES AND RESPONSIBILITIES ❇️


Delivers adequate answers to employee requests

Acts as the primary point of contact for all employees 

Qualifies the request by domains & priority

Answers or advises on resolution path

Route request to L2 support when needed

Ensures end to end request management (open, follow-up, closure)

Operates according support services engagement

Capitalizes knowledge

Creates articles which address most frequent asked questions

Ensures article lifecycle management (updates, archives)

Apply article workflow validation 

Manage the public knowledge base (accessible to all employees) and the professional KB (accessible to experts)

Monitors Support center activities 

Report Support Center activities and recommends improvement actions (monthly)

Report L2 Pools activities and recommend improvement actions (monthly)

Measure and report Employee’s satisfaction (monthly & weekly)

Put in place improvement action plans with L2 pools to increase Support Center efficiency

Develops Support Center activities

Extend support to new acquisitions and new countries

Employee satisfaction oriented

Problem solver minded






❇️ ELIGIBILITY REQUIREMENTS ❇️


Apply company policies

3DS Finance Business processes

Comply with legal regulations

Gather feedback from employees

Guarantee customer satisfaction

Handle helpdesk problems

Identify with the company's goals

Interview people

Keep up to date on product knowledge

Maintain data entry requirements

Manage employees complaints

Manage facilities services

Measure customer feedback

Present reports

Process data

Provide ICT support

Support ICT system users

Active collaborationActive learning

Adaptability & Agility

Decision Making






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