AMERICAN EXPRESS IS HIRING CUSTOMER CARE

AMERICAN EXPRESS IS HIRING CUSTOMER CARE






🔮DETAILS OF THE JOB🔮


COMPANY : AMERICAN EXPRESS

ROLE : CUSTOMER CARE

LOCATION : GURGAON

QUALIFICATION : Any Graduate

WORK EXPERIENCE : 1-5 Years






🌐ABOUT THE COMPANY🌐

American Express Company (Amex) is an American multinational corporation specialized in payment card services headquartered at 200 Vesey Street in the Battery Park City neighborhood of Lower Manhattan in New York City. The company was founded in 1850 and is one of the 30 components of the Dow Jones Industrial Average. The company's logo, adopted in 1958, is a gladiator or centurion whose image appears on the company's well-known traveler's cheques, charge cards, and credit cards.


🔮 ROLES AND RESPONSIBILITIES🔮

🔸Provide Superior Customer Experience on Calls to Consumer Card Members.

🔸Resolve all Customer Queries and Follow Established Procedures as Appropriate.

🔸Provide alternatives and apply Superior Service No, Call Handling Skills

🔸To Ensure Best Possible Solutions and FCR to Card Members.

🔸Deliver to the Customer, Employees and Shareholder Metrics as per Goals.


🔸Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands
To Meet Their Needs and Ensure 

🔸Quality Service is given at all times.
Adherence to Quality and Compliance Guidelines. Ability to Take Quick Decisions and Respond to Customer Inquiries.

🔸Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment

🔸Grow and nurture customer relationships on every interaction that results in measurable customer value

🔸Document necessary account information and offer custom solutions that benefit the customer

🔸Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality.








 🔷SKILLS REQUIRED🔷

🔸Strong problem-solving

🔸Excellent written and verbal communication

🔸Basic Knowledge of MS Office



Kindly drop your resume on my Email with subject line "Customer Care Professional"

(any resume sent on Whatsapp will not be considered)


For any further queries, connect with me on the number mentioned below.


Thanks & Regards,


ASHOK KUMAR

RECRUITING COORDINATOR | TALENT ACQUISITION TEAM

AMERICAN EXPRESS, Gurgaon, Haryana - 122001


Contact Number: 8595536725

Email: Ashok.Kumar18@aexp.com



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