INFOSYS BPM IS HIRING SERVICE DESK & CUSTOMER SERVICE SKILL

INFOSYS  IS HIRING SERVICE DESK & CUSTOMER SERVICE SKILLS 

WALKIN INTERVIEW ON 18th April


















๐Ÿ”ฎDETAILS OF THE JOB๐Ÿ”ฎ


COMPANY : INFOSYS

ROLE : SERVICE DESK & CUSTOMER SERVICE SKILLS 

LOCATION : BANGLORE

QUALIFICATION : ANY  GRADUATE

WORK EXPERIENCE : 0-2 Years






๐ŸŒABOUT THE COMPANY๐ŸŒ

Infosys BPM, the business process management subsidiary of Infosys, was set up in April 2002. Infosys BPM provides integrated outsourcing and transformation services. It is headquartered in Bengaluru, India.

About 60% business of Infosys BPM comes from overlapping clients with the parent Infosys Ltd. It has two major subsidiaries, Infosys Portland and Infosys McCamish Systems, both of which are acquisitions.







๐Ÿ”ฎ ROLES AND RESPONSIBILITIES๐Ÿ”ฎ

▪️ Should have Basic knowledge in Service Desk/ Tech support process / Cloud Computing Process/Voice Support

๐Ÿ”ธ Should possess excellent communication skills C1 equivalent proficiency

▪️Displays excellent customer service skills and capabilities

๐Ÿ”ธAble to Response, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries.

▪️You should able to Maintain response and resolution speed as defined by SLOs

๐Ÿ”ธKeep high customer satisfaction scores and follow quality standards in 90% of cases.

▪️Use existing knowledge base to provide a customer facing root cause assessment.

๐Ÿ”ธ Supply customer facing bug progress summary using available tools and platforms.

▪️Able to maintain18th Apr, 10.00 AM escalations raised by customers and partners.

๐Ÿ”ธHandle consults from the lower tier to assist in case resolution

▪️Good presentation and client Interfacing skills

๐Ÿ”ธAbility to identify process improvement ideas, mentor team members on implementing improvement ideas/Six sigma/lean projects

▪️Confidently communicates current performance and improvement ideas with client










 ๐Ÿ”ทSKILLS REQUIRED๐Ÿ”ท

๐Ÿ”…Good communication skills.

๐Ÿ”…Good technical knowledge.



TIME AND VENUE

๐Ÿ’Ž18th Apr, 10.00 AM - 12.30 PM

๐Ÿ’ŽBangalore Venue:: Infosys BPM Ltd , Focus Tower Plot No.25 and 23, Konappana Agrahara Village, Begur Hobli, Electronics City, Bengaluru, Karnataka 56010






INTERVIEW DETAILS

Interview Date: 18th Apr 2022 (MonDay)

Interview Time: 10 AM till 12.30 PM

Interview Venue:

Bangalore Venue::

Infosys BPM Ltd , Focus Tower

Plot No.25 and 23, Konappana Agrahara Village,

Begur Hobli, Electronics City, Bengaluru, Karnataka 56010


✴️Things to remember while entering the campus

๐Ÿ‘‰Keep your double dose vaccination certificate handy while entering campus. There will be random checks at the gate by the Security team
would need to produce valid negative RT-PCR report (72 hours) in case of single vaccination or if they have travelled between states despite being dual vaccinated
Please wear masks, & follow Covid protocols

๐Ÿ’ŽDOCUMENTS TO CARRY:
๐Ÿ‘‰Carry 2 Copies of print out your updated resume;
๐Ÿ‘‰Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
๐Ÿ‘‰All original education documents needs to be available for verification. (10th, 12th, Graduation(Sem Wise Marksheet, 



Please find below Job Description for your reference:

TITLE :: Service desk and Customer Service

JOB LOCATION: Hyderabad, Bangalore & Pune


QUALIFICATIONS:

CS Roles:: Any graduate with 15years of formal education

SD Roles:: Graduate with 15 years of formal education in BCA/BTECH/MCA/BE/MSc/BSC- Computer Science

Shift and Venue Details:

Shifts : 24*7
Experience : 0 to 4 years of Experience

Must have:

Minimum 1 year of international voice calling experience.














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