AMAZON IS HIRING KDP SUPPORT ANALYSTS

ADP  IS HIRING KDP SUPPORT ANALYSTS







๐Ÿ”ฎDETAILS OF THE JOB๐Ÿ”ฎ


COMPANY : AMAZON

ROLE : KDP SUPPORT ANALYSTS

LOCATION : HYDERABAD/ CHENNAI

QUALIFICATION : GRADUATE

WORK EXPERIENCE : 0-4 Years






๐ŸŒABOUT THE COMPANY๐ŸŒ

Amazon is the largest e-commerce company in the world. They strives to be the most customer-centric company where anyone can find and discover virtually anything they want to buy online. By giving customers more of what they want, Amazon continues to grow and evolve as a great e-commerce platform. Their evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon to research and develop technology that improves the lives of shoppers and sellers all around the world.











๐Ÿ”ฎ ROLES AND RESPONSIBILITIES๐Ÿ”ฎ

✨You need role as a KDP analyst is to interact with an external parties like customers and suppliers comfortably.

✨You need to do process and respond to phone calls and emails received from publishers.

✨Your role is to respond to queries sent to the KDP forums.

✨You need to Investigate payment concerns brought up by customers.

✨You have to do Route payment concerns to Accounts Payable.

✨You need to Reprocess stuck books through the system.

✨You need to do Route issues and bugs that need engineering expertise to the development teams.

✨You have to remove certain content as it is identified by the QA team.

✨You need to notify vendors that their content has been removed.

✨You need to handle and improve a understanding base with unique vendor requests and their solutions.

✨You must Work on developing responses for common questions

✨You need to Work with customer service manager in documenting process flows.











 ๐Ÿ”ทSKILLS REQUIRED๐Ÿ”ท

๐ŸYou should possess Additional computer skills certifications in web technologies are preferable.

๐ŸYou should have an good experience in web-enabled software products or services is highly preferred.

๐ŸYou must be able to handle a complex problem and respond to publishers.

๐ŸYou skills required that you should have a basic familiarity with web technologies and html is highly desirable.

๐ŸYou should possess Strong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide when and to whom to escalate them.


๐ŸCollege graduates preferred, mandatory.










CLICK THE BELOW LINK TO APPLY FOR THE POST


1️⃣ HYDERABAD - APPLY LINK




2️⃣ CHENNAI - APPLY LINK









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